How to run a recount
There may be occasions where a candidate withdraws from an election this may happen as follows.
During a live election
Once an election has closed and the results have been counted.
In this situation you may have results at the close of your election that include the withdrawn candidate.
To remedy this situation you may do one of the following depending on the situation that is applicable to you.
Is the election live?
You should hide the candidate from results via the candidates page - follow the directions in the support page
No, and not launched yet
You can delete the candidate from the election before launching
No, It has been live but has now closed
You should exclude the candidate from the counting process, return to your results page, and select recount. The result for the relevant position will be recounted, excluding any votes for your withdrawn candidate